Responsible Gaming at got111 — Play Smart, Stay in Control

1. Age Restriction and Verification

got111 operates strictly as an adults-only platform. Access to all betting, casino, and live gaming features on got111 is available exclusively to individuals who are 18 years of age or older. This policy is non-negotiable and applies to every player in Bangladesh, regardless of the payment method used or the type of games accessed.

How Age Verification Works

During the KYC (Know Your Customer) verification process, got111 requires all players to submit a valid government-issued identity document. Accepted documents include the National Identity Card (NID), a valid Bangladeshi passport, or a driving licence. The document must clearly show the player's full name, date of birth, and photograph. got111's verification team reviews all documents and will not approve accounts for individuals who cannot confirm they are at least 18 years old.

What Happens if Underage Access Is Detected

If got111 has reasonable grounds to believe that a player is under the age of 18 — whether through the KYC process, a report from a third party, or internal monitoring — the account will be immediately suspended pending investigation. If underage access is confirmed, the account will be permanently closed, all pending withdrawals will be cancelled, and any deposited funds will be returned to the original payment source (bKash, Nagad, Rocket, Upay, or bank account). got111 reserves the right to report suspected underage gambling incidents to relevant authorities.

Protecting Young People at Home

If you share a device with younger family members, got111 strongly recommends using device-level parental control software and ensuring that your got111 account credentials are never stored or accessible on shared devices. Always log out fully when you have finished a gaming session on any shared device.

2. Recognising Problem Gambling

Gambling is a form of entertainment, and the vast majority of got111 players enjoy it responsibly. However, for some individuals, gambling can become problematic. Understanding the warning signs of problem gambling is the first step toward taking action. got111 encourages all players to reflect honestly on their gambling behaviour on a regular basis.

Warning Signs to Watch For

If you answered yes to two or more of these questions, got111 strongly encourages you to use one or more of the responsible gaming tools available on the platform — such as deposit limits, a time-out, or self-exclusion — and to speak with a support professional. You can reach got111's support team at any time, and all conversations will be treated with complete confidentiality.

3. Deposit Limits

One of the most effective tools for responsible gambling is setting a firm deposit limit on your account. got111 allows all verified players to set deposit limits that cap how much money can be added to their account over a defined time period. This tool puts you in direct control of your spending before a session begins, rather than trying to exercise restraint in the moment.

Available Limit Types

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, USDT, BTC, bank transfer) within any single calendar day;
• Weekly deposit limit: The maximum total amount you can deposit within any rolling seven-day period;
• Monthly deposit limit: The maximum total amount you can deposit within any rolling 30-day period.

How Limits Are Applied

Deposit limits are applied instantly upon being set. If you attempt to make a deposit that would cause you to exceed your current limit, the transaction will be declined and you will be notified of your remaining allowance for the current period. You may set limits denominated in BDT (Bangladeshi Taka, ৳) or in USDT equivalent for crypto deposits.

Changing Your Deposit Limit

Reducing a deposit limit takes effect immediately — the new lower limit is applied as soon as you confirm the change. Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reconsider whether an increase is truly in your best interest. If you change your mind during the 72-hour window, you can cancel the pending increase and your original limit will remain in place.

4. Time-Out and Cooling-Off Periods

If you feel that you need a short break from gambling but do not want to commit to a full self-exclusion, got111's time-out feature is designed for exactly this situation. A time-out temporarily suspends your access to the got111 platform for a period you choose, giving you space to step back, reset, and return to gambling on your own terms — if and when you choose to do so.

Available Time-Out Durations

• 24-hour time-out: Account access suspended for one full day;
• 48-hour time-out: Account access suspended for two full days;
• 7-day time-out: Account access suspended for one full week;
• 30-day time-out: Account access suspended for one full calendar month.

What a Time-Out Covers

During an active time-out period, you will not be able to log in to your got111 account, place bets or wagers on any sports markets or casino games, make deposits via bKash, Nagad, Rocket, Upay, or any cryptocurrency method, participate in any promotions or tournaments, or receive marketing communications from got111. Any pending withdrawals that were already processed before the time-out began will be completed as normal.

Ending a Time-Out

A time-out cannot be lifted early. The full duration you selected must expire before your account access is restored. Once the time-out period ends, you will need to log in manually — your account will not auto-resume any activity. got111 will send you a brief check-in message at the end of your time-out reminding you of the responsible gaming tools available should you wish to continue using them.

5. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on got111. It is designed for players who recognise that gambling is causing serious harm to themselves or those around them and who want to take a definitive, binding step to stop gambling on the got111 platform entirely.

How to Request Self-Exclusion

To initiate self-exclusion, contact the got111 support team directly. You do not need to provide a reason — simply state that you wish to self-exclude and specify the duration (or request a permanent exclusion). The support team will process your request and close your account within 24 hours of your request being received. You will receive a confirmation message once the exclusion is active.

Self-Exclusion Durations

• 6-month exclusion: Minimum available duration;
• 1-year exclusion;
• 2-year exclusion;
• 5-year exclusion;
• Lifetime/permanent exclusion: Account is permanently closed with no option to reopen.

What Self-Exclusion Means for Your Account

Once self-exclusion is active, your account will be locked immediately. got111 will make reasonable efforts to ensure that you are not sent promotional or marketing materials during the exclusion period. Any balance remaining in your account at the time of self-exclusion will be withdrawn to your registered payment method (bKash, Nagad, Rocket, Upay, bank account, or crypto wallet). Self-exclusion cannot be reversed before its full duration has elapsed, even if you request it. At the end of a fixed-term exclusion, you will need to actively contact got111 support to reactivate your account — it will not reopen automatically.

6. Reality Checks and Session Reminders

It is easy to lose track of time during a long gambling session, particularly when playing live casino games, slots, or following an exciting BPL cricket match. got111's reality check feature is designed to interrupt that flow at regular intervals and give you an objective snapshot of your current session — so that any decision to continue playing is an informed one.

What a Reality Check Shows

When a reality check notification fires, it displays the total time you have been active in the current session, the total amount deposited during that session, your net gaming outcome (wins minus losses) for the session, and a prompt asking whether you wish to continue playing or end your session. The notification appears as an overlay within the platform and must be acknowledged before play can resume.

Setting Up Reality Checks

You can configure reality check intervals within your got111 account settings. Available intervals range from 30 minutes to 4 hours. got111 recommends setting a reality check interval of no more than 60 minutes as a default. Players who have previously activated a time-out or deposit limit may find reality checks a useful ongoing complement to those tools even after limits are lifted.

7. Protection of Minors

Protecting individuals under the age of 18 from accessing gambling services is one of got111's most fundamental responsibilities. got111 takes this obligation extremely seriously and maintains a zero-tolerance policy toward underage gambling on its platform.

Account Registration Controls

The got111 registration process includes a date-of-birth declaration and requires players to confirm they are 18 or older before an account can be created. Account creation is followed by a KYC verification step that requires documentary proof of age. Accounts that cannot be verified as belonging to an adult are suspended immediately.

Advice for Parents and Guardians

If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gambling platforms, got111 recommends the following steps:

• Install parental control software on all shared devices — options include those offered by your internet service provider as well as third-party tools;
• Never allow younger family members to use your got111 account, even briefly for any reason;
• Keep your got111 username and password confidential and do not store them in accessible locations on shared devices;
• Set your device to require authentication (PIN, fingerprint, or face ID) before accessing betting or casino apps;
• Talk openly with young people about the risks of gambling and why it is restricted to adults.

Reporting Suspected Underage Access

If you have reason to believe that a minor has accessed or is actively using a got111 account — whether your own account or a separate account — please contact the got111 support team immediately. Reports will be investigated promptly and treated with full confidentiality. The platform takes all such reports seriously.

8. Getting Help and Support

Acknowledging that gambling may be a problem is a courageous and important step. got111 wants every player to know that support is available — from the got111 team directly, and from professional counselling services. You do not need to be in crisis to reach out; early conversations are always easier than waiting until problems escalate.

Contact got111 Support Directly

The got111 English-language support team is available 24 hours a day, 7 days a week, every day of the year, including Eid, Victory Day, and all public holidays in Bangladesh. Support staff are trained in responsible gaming procedures and can help you set deposit limits, activate a time-out, initiate self-exclusion, or simply listen and signpost you to professional help. All responsible gaming conversations are strictly confidential.

Professional Counselling and Helplines

got111 encourages any player who believes gambling is becoming a problem to seek professional support. Speaking with a trained counsellor can make a significant difference. While got111 does not endorse any specific third-party organisation, players in Bangladesh may wish to seek out local mental health and counselling services, general practitioners, or community support groups who can provide confidential guidance on gambling-related concerns. National helplines and health services in Bangladesh can be contacted through the Directorate General of Health Services (DGHS) for referrals to appropriate support.

Gambling Is Entertainment — Not a Solution

got111 asks all players to keep a few core principles in mind at all times: set a budget before you start playing and stick to it; treat any money wagered as the cost of entertainment, not as an investment; never gamble with money that you need for rent, food, household expenses, or loan repayments; take regular breaks and use reality check reminders; and if you feel the urge to chase a loss, step away immediately and use the time-out tool. Responsible play is the foundation of a positive got111 experience.