got111 Frequently Asked Questions

got111 requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. The document must clearly show your full name, date of birth, and photograph. In some cases, got111 may also request a recent utility bill or bank statement as proof of address.

KYC verification on got111 is typically completed within 24 hours of document submission. During peak periods it may take up to 48 hours. You will receive a notification by email or SMS once your account has been fully verified. Until verification is complete, deposit and withdrawal limits may be restricted.

To reset your got111 password, click the 'Forgot Password' link on the login page. Enter your registered email address or mobile number and got111 will send a secure reset link. Follow the link, set a new password that is at least 8 characters long and includes a mix of letters and numbers, and log back in. If you do not receive the reset message within five minutes, check your spam folder or contact support.

No. got111's Terms and Conditions strictly prohibit holding more than one account per person. Duplicate accounts are identified through KYC checks and device fingerprinting, and will be suspended. Any bonuses claimed across duplicate accounts are forfeited. If you have accidentally created a second account, contact the support team immediately to have the duplicate closed without penalty.

To close your got111 account permanently, contact the 24/7 support team via live chat or email and submit a formal account-closure request. Before closure, any remaining balance will be withdrawn to your registered payment method. If you are closing your account because of a gambling problem, got111 recommends requesting self-exclusion instead, which adds protective restrictions alongside the account closure.

To deposit via bKash on got111, log in to your account, navigate to the Cashier section, select bKash as your payment method, and enter the amount you wish to deposit. got111 will display a bKash merchant number; open your bKash app, select Send Money or Payment, enter the provided number and amount, and confirm with your bKash PIN. Your got111 balance is credited instantly once the transaction is confirmed by bKash.

Nagad deposits on got111 are processed instantly in almost all cases. Once you complete the payment in your Nagad app and receive a transaction confirmation, your got111 account balance is updated within seconds. If your balance has not updated after five minutes, take note of the Nagad transaction ID and contact got111 support — they can manually confirm and credit the deposit.

The minimum deposit on got111 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum is ৳500. For cryptocurrency deposits in USDT or BTC, the minimum equivalent is approximately ৳500 worth of crypto at the current exchange rate. Minimum amounts may vary during promotional periods.

The minimum withdrawal amount on got111 is ৳500 for bKash, Nagad, Rocket, and Upay. For bank transfers the minimum is ৳1,000. Crypto withdrawals in USDT or BTC have a minimum equivalent of approximately ৳1,000. Withdrawal requests must meet any applicable wagering requirements before they are approved. got111 does not charge a withdrawal fee on standard transactions.

Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1 to 4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, IBBL, or Sonali Bank may take 1 to 3 business days depending on the bank's processing schedule. Cryptocurrency withdrawals in USDT or BTC are usually confirmed on-chain within 30 to 60 minutes. got111 aims to approve all withdrawal requests within 24 hours.

got111 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees according to their standard rate cards. For cryptocurrency transactions, standard blockchain network fees (gas fees) apply and are deducted from the transferred amount by the network, not by got111.

Yes. got111 offers a dedicated cricket betting section covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international Bangladesh Tigers matches. You can bet on match winners, top run-scorers, highest wicket-takers, total runs, and a wide range of in-play markets. BPL odds are updated in real time throughout each match.

got111 hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. All slots on got111 use certified random number generators (RNG) to ensure every spin outcome is fully independent and fair.

Yes. got111's live casino section is powered by Evolution Gaming and Ezugi, featuring real-time games including live roulette, live blackjack, live baccarat, Dragon Tiger, and Andar Bahar. Games are streamed in HD from professional studios with English-speaking dealers. Bangladesh Standard Time (BST, UTC+6) schedules are maintained so peak table availability aligns with evening hours in Dhaka and Chittagong.

Yes. got111 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including sports betting, slots, live casino, and the cashier — is accessible via your phone's browser without needing to download an app. The mobile interface adjusts automatically to your screen size, delivering the same features and betting markets as the desktop version.

RTP (Return to Player) varies by game on got111, but the majority of slots in the library have RTPs between 95% and 97%. Individual game RTPs are published by the game providers and can usually be found in each game's information or paytable section. got111 only hosts games from certified providers whose RTP figures are independently audited, so the percentages displayed are accurate.

When betting on BPL matches at got111, bets are settled based on the official match result as declared by the BCB or the relevant tournament authority. If a match is abandoned or rained out before the minimum number of overs required for an official result is completed, bets are typically voided and stakes returned. In-play bets placed after the last ball of a completed over are settled on the available data at the time. Full betting rules for cricket markets are available in the Sports Betting terms section of got111.

got111 offers a welcome bonus for new players on their first qualifying deposit. Bonus terms — including the match percentage, maximum bonus amount in BDT, and eligible games — are published on the Promotions page and are subject to periodic updates. New players should review the current offer at the time of registration, as promotional terms can change. 18+ only. Wagering requirements apply.

Wagering requirements on got111 bonuses specify how many times the bonus amount must be turned over in real-money bets before a withdrawal can be made. The specific multiplier and eligible games for each bonus are detailed in its individual Terms and Conditions on the Promotions page. Slots typically contribute 100% toward wagering; live casino and sports bets may contribute at a lower rate. Always read the bonus terms before claiming.

Yes. got111 regularly runs free spins promotions on selected slot titles from Pragmatic Play and other featured providers. Free spins may be offered as part of a welcome package, as a standalone reload promotion, or as a loyalty reward. Winnings from free spins are credited as bonus funds subject to the wagering requirements stated in the applicable promotion terms. Check the Promotions page for current offers.

got111 rewards frequent players through a tiered loyalty programme. Players accumulate points by placing real-money bets across sports, casino, and live games. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to VIP tournaments. Full details of the loyalty programme tiers and point-earning rates are available in your account settings.

Some got111 bonuses are sports-specific and can be applied to cricket, football, and other sports markets, while others are casino-only. Each promotion clearly states which product it applies to. Sports bonuses often have minimum odds requirements — for example, bets must be placed at odds of 1.50 or greater to count toward wagering. BPL and IPL cricket markets are popular qualifying events during the tournament season.

got111 operates as a secure online betting platform using 256-bit SSL encryption to protect all data transmitted between your device and the platform. Player funds are held in segregated accounts, separate from operational funds. The platform undergoes regular independent security audits and uses certified RNG technology across all casino games. got111 maintains a transparent responsible gaming policy and enforces strict 18+ age verification for all accounts.

got111 uses industry-standard 256-bit SSL/TLS encryption on all connections, meaning your login credentials, payment details, and personal information are encrypted in transit. got111 does not store full card numbers or mobile banking PINs. Access to your account data is protected by password authentication and optional two-factor authentication (2FA). got111 does not sell or share your personal data with third parties for marketing purposes.

The minimum age to register and play on got111 is 18 years. This applies to all players in Bangladesh without exception, regardless of the game type, payment method, or deposit amount. got111 verifies age during the KYC process using government-issued identification. Any account found to belong to a person under 18 will be immediately closed and all deposited funds returned to the original payment source.

To self-exclude from got111, contact the support team directly via live chat or email and request self-exclusion. You can choose a fixed-term exclusion of 6 months, 1 year, 2 years, or 5 years, or request a permanent lifetime exclusion. Once active, self-exclusion cannot be reversed before its full duration has elapsed. Any remaining account balance will be withdrawn to your registered payment method. got111 also encourages you to seek professional counselling support alongside self-exclusion.

Yes. got111 allows players to set daily, weekly, or monthly deposit limits directly from the responsible gaming section of their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Decreasing a limit takes effect straight away. These tools are part of got111's commitment to helping players stay in control of their gambling activity.

Yes. got111 offers a time-out feature that temporarily suspends your account for a period of your choosing — available options include 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Unlike permanent self-exclusion, a time-out expires automatically at the end of the selected period. Players who feel they need a longer break should consider the full self-exclusion option instead.