Privacy Policy — How got111 Collects, Uses, and Protects Your Data
Your privacy matters to got111. This Privacy Policy explains exactly what personal data the got111 platform collects from players in Bangladesh, how that data is used, who it may be shared with, and what rights you have over your own information. We are committed to handling your data with transparency, security, and respect.
got111's Six Privacy Commitments to You
got111 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only for the purposes outlined in this Privacy Policy — nothing more.
All data transmitted between your device and the got111 platform is protected using industry-standard SSL (Secure Sockets Layer) encryption. This ensures that your account credentials, payment details, and personal information are transmitted securely.
got111 respects your right to access, correct, and request deletion of your personal data. You can contact our support team at any time to exercise your privacy rights, including requesting a full copy of the data we hold about you.
got111 uses cookies strictly for platform functionality, session management, and analytics. We do not use third-party advertising cookies that track you across other websites. Our Cookie Policy section explains exactly what we use and why.
got111 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, and anti-money laundering obligations. Data is securely deleted or anonymised once the retention period expires.
If you have any questions, concerns, or requests relating to your privacy and personal data, the got111 English-language support team is available 24 hours a day, 7 days a week. We aim to respond to all privacy-related requests promptly and thoroughly.
1. Information We Collect
got111 collects personal data from you in the following circumstances: when you register an account, when you make deposits or withdrawals, when you use the got111 platform and its features, when you contact our support team, and through automated technologies such as cookies when you browse the platform.
Information You Provide Directly
When you register and use got111, you provide us with personal information including:
- Identity information: Full legal name, date of birth, gender;
- Contact information: Mobile phone number, email address, residential address (city/district in Bangladesh);
- Account credentials: Username and encrypted password;
- Payment information: bKash mobile number, Nagad mobile number, Rocket account details, Upay account details, cryptocurrency wallet addresses (USDT/BTC), or bank account details for Dutch-Bangla Bank and other supported banks;
- Verification documents: Copies of National ID card, passport, driving licence, or other identity documents submitted as part of the KYC verification process;
- Communications: Records of your interactions with the got111 support team, including live chat transcripts and email correspondence.
Information Collected Automatically
When you access and use the got111 platform, certain technical information is collected automatically, including:
| Data Type | Examples | Purpose |
|---|---|---|
| Device information | Device type, operating system, browser type and version | Platform compatibility and fraud prevention |
| Network information | IP address, internet service provider, approximate location (country/city level) | Security, fraud detection, and geolocation compliance |
| Usage data | Pages visited, games played, bets placed, session duration, click patterns | Platform improvement, personalisation, and responsible gaming monitoring |
| Transaction data | Deposit amounts, withdrawal requests, betting history, balance movements | Account management, financial record-keeping, and AML compliance |
| Cookie data | Session tokens, preference settings, analytics identifiers | Session management and platform analytics |
Information From Third Parties
In certain circumstances, got111 may receive information about you from third-party sources, including identity verification service providers used to assist with KYC checks, payment processors who confirm the status of deposits and withdrawals, and fraud-prevention and anti-money-laundering screening services. Information received from these sources is used solely in connection with the purposes for which it was obtained.
2. How We Use Your Data
got111 uses the personal data it collects for specific, legitimate purposes directly related to the operation of the platform and the services provided to players in Bangladesh. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent.
Core Platform Purposes
- Account creation and management: To register your got111 account, verify your identity, maintain your account records, and provide you with access to the platform's features;
- Processing transactions: To process your bKash, Nagad, Rocket, Upay, bank transfer, USDT, and BTC deposits and withdrawals accurately and securely;
- Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through the got111 support team;
- Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, and age verification requirements. got111 is required to retain certain records as part of these obligations;
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct on the platform;
- Responsible gaming: To monitor player behaviour for indicators of problem gambling, to enforce self-exclusion and deposit limit settings chosen by players, and to comply with responsible gaming obligations.
Secondary Purposes (Where Applicable)
- Platform improvement: To analyse usage patterns and player feedback to improve the got111 platform, add new features, and fix technical issues;
- Personalisation: To personalise your experience on got111, including surfacing relevant games, sports markets, and promotions based on your activity history;
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may opt out at any time by contacting support.
3. Data Sharing and Disclosure
got111 does not sell your personal data to third parties. We may share your data with carefully selected third parties only in the specific circumstances described in this section, and only to the extent necessary for the stated purpose.
Service Providers
got111 works with trusted third-party service providers who assist in the operation of the platform. These include payment processing partners (including bKash, Nagad, Rocket, and Upay infrastructure providers), identity verification and KYC service providers, fraud detection and anti-money laundering screening providers, cloud hosting and data storage providers, and customer support platform providers. All service providers are contractually bound to handle your data in accordance with got111's data protection standards and are not permitted to use your data for their own independent purposes.
Game Providers
Certain technical data — such as session identifiers and game activity logs — may be shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, where this is necessary for the delivery and integrity of their games on the got111 platform. These providers are contractually bound to use such data only for game-delivery purposes.
Legal and Regulatory Disclosure
got111 may disclose your personal data to law enforcement authorities, regulatory bodies, or other relevant agencies where required to do so by applicable law, legal process, or where such disclosure is necessary to protect the rights, property, or safety of got111, its players, or the public. In all such cases, got111 will disclose only the minimum amount of data necessary to satisfy the legal requirement.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of got111's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the applicable privacy arrangements in advance where it is practicable to do so.
4. Cookies and Tracking Technologies
The got111 platform uses cookies and similar tracking technologies to enable core functionality, maintain your session, and gather anonymised analytics data that helps us improve the platform. This section explains what cookies we use and why.
What Are Cookies?
Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites function correctly, to remember user preferences, and to provide anonymised analytical information to website operators. Cookies set by got111 remain on your device for the duration specified in the table below.
Cookies Used by got111
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Required for the platform to function. Maintains your logged-in session, remembers your language and display preferences, and ensures secure navigation between pages. | Session (deleted when browser closes) |
| Functional | Remembers settings you have chosen, such as preferred game view or notification preferences, so you do not need to re-enter them on each visit. | Up to 12 months |
| Analytics | Collects anonymised data about how players navigate and use the got111 platform, which pages are visited most, and where technical errors occur. Used solely to improve the platform. | Up to 24 months |
| Security | Supports fraud detection and account security by identifying unusual login patterns or suspicious activity associated with a session. | Session / up to 30 days |
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling essential cookies may affect the functionality of the got111 platform, including your ability to log in and maintain a session. Analytics and functional cookies can be disabled without affecting core platform access.
got111 does not use third-party advertising cookies, retargeting cookies, or social media tracking pixels that track your activity across external websites or applications beyond the got111 platform itself.
5. Data Security and Protection
got111 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
Technical Measures
- SSL/TLS encryption: All data transmitted between your device and the got111 platform is encrypted using SSL/TLS protocols, ensuring that your credentials and payment information are protected in transit;
- Encrypted data storage: Sensitive personal data — including passwords, payment method details, and identity document copies — is stored in encrypted form. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text;
- Access controls: Access to personal data within got111's systems is restricted to authorised personnel only, on a strict need-to-know basis. Access logs are maintained and reviewed regularly;
- Intrusion detection: got111 employs automated monitoring systems to detect and respond to suspicious activity, unauthorised access attempts, and potential data breaches in real time.
Organisational Measures
Beyond technical controls, got111 maintains internal data protection policies and procedures, provides data security training to all staff who handle personal data, and conducts regular reviews of its data handling practices to ensure ongoing compliance with applicable standards.
Your Role in Security
While got111 implements robust security measures, the security of your account also depends on you. You are responsible for keeping your got111 username and password confidential, using a strong and unique password, not sharing your account credentials with any other person, and logging out of your account when using shared devices. If you believe your account has been accessed without your authorisation, please contact got111 support immediately so that appropriate action can be taken.
Data Breach Response
In the unlikely event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, got111 will take prompt remedial action, assess the scope and impact of the breach, and notify affected players as appropriate within a reasonable timeframe. got111 maintains an internal data breach response procedure to ensure a swift and organised response to any such incident.
6. Data Retention Policy
got111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, anti-money laundering, and responsible gaming obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of active account + 5 years after closure | Legal and regulatory compliance, AML obligations |
| Transaction and financial records | 7 years from the date of the transaction | Financial record-keeping and AML regulatory requirements |
| KYC verification documents | 5 years after account closure or last transaction | AML and identity fraud prevention obligations |
| Support communications | 3 years from the date of the communication | Dispute resolution and service quality assurance |
| Session and usage logs | Up to 12 months | Security monitoring and platform analytics |
| Analytics data (anonymised) | Up to 24 months | Platform improvement — anonymised, not linked to individuals |
Upon expiry of the applicable retention period, got111 will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to you as an individual. In circumstances where deletion is not immediately practicable — for example, where data is held in backup systems — got111 will ensure that such data is isolated from further processing until it can be securely deleted.
7. Your Privacy Rights
As a player on the got111 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the got111 support team. We will respond to all legitimate requests promptly and within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data that got111 holds about you. Upon receiving a verified request, got111 will provide you with a summary of your personal data in a clear and accessible format, together with information about how that data is being used.
Right to Rectification
If you believe that any personal data got111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update certain account details directly through the got111 platform; for other corrections, please contact the support team.
Right to Erasure
You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing was based. Please note that got111 may be required to retain certain data for legal, regulatory, or AML compliance reasons even following a deletion request, in which case we will explain what data must be retained and why.
Right to Restrict Processing
In certain circumstances, you have the right to request that got111 restrict the processing of your personal data — for example, while the accuracy of data you have contested is being verified. During any period of restriction, got111 will continue to store your data but will not actively process it for other purposes.
Right to Object to Marketing
Where got111 processes your personal data for direct marketing purposes, you have the right to object to that processing at any time. To opt out of marketing communications from got111, please contact the support team or use the unsubscribe mechanism included in any marketing email you receive. Opting out of marketing will not affect your access to the got111 platform or any of its core services.
How to Exercise Your Rights
To exercise any of the rights described above, please contact the got111 English-language support team, available 24/7. You may be asked to verify your identity before your request is processed, to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised party. Contact details: [email protected] (plain text — not a clickable link).
8. Changes to This Privacy Policy
got111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — got111 will take reasonable steps to notify registered players in advance of the changes taking effect. Notification may be provided via an in-platform notice, an email to your registered address, or both, depending on the nature and significance of the changes.
Your continued use of the got111 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting the got111 support team.
We encourage you to review this Privacy Policy periodically to stay informed about how got111 protects your personal data. If you have any questions about this policy or our data practices, please do not hesitate to contact the got111 support team at any time.
Your Data Is Safe — Now Enjoy the Platform
got111 is committed to protecting your privacy while delivering a world-class betting and casino experience for players across Bangladesh. From BPL cricket markets to live casino tables and hundreds of slots — everything is here, with instant bKash and Nagad deposits. 18+ only.